Privacy Policy

Last Updated: 02 October 2024

At ShoeCave, accessible through https://shoecave.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, place an order, or contact us.

By using our website, you acknowledge that your personal information will be handled as described in this policy and in accordance with applicable law.

1. Information We Collect

When you visit or shop on ShoeCave.com, we may collect the following types of information:

Personal Information

  • Name

  • Billing and delivery address

  • Phone number

  • Email address

Order Information

  • Products purchased

  • Order history

  • Payment status and transaction-related information

Technical Information

  • IP address

  • Browser and device information

  • Website usage data

  • Cookies and similar technologies

We collect information that is necessary for operating our online store, processing orders, providing customer support, and improving our services.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders.

  • Arrange deliveries to Hyderabad and other serviceable locations throughout Telangana.

  • Send order confirmations, shipping updates, and important notifications.

  • Respond to customer enquiries and support requests.

  • Process eligible cancellations, returns, exchanges, and refunds.

  • Maintain website security and prevent fraudulent transactions.

  • Improve our products, website functionality, and customer experience.

  • Comply with applicable legal and regulatory obligations.

  • Send promotional communications where permitted by law and subject to applicable consent requirements.

3. Payments and Payment Security

Payments on ShoeCave.com may be processed through third-party payment providers supported by our Shopify store.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

We do not intend to collect or store your complete card security code, banking password, UPI PIN, or other confidential authentication credentials.

Please never share your OTP, UPI PIN, or banking password with anyone claiming to represent ShoeCave.

4. Sharing of Information

We may share relevant personal information with trusted third parties when necessary to operate our business, including:

  • Shopify: To operate and maintain our online store.

  • Delivery Partners: To ship orders and complete deliveries.

  • Payment Providers: To process payments and eligible refunds.

  • Technology and Service Providers: To support website operations, security, analytics, and customer service.

  • Legal and Regulatory Authorities: Where disclosure is required or permitted by applicable law.

We do not sell customers' personal information to third parties for money.

Third-party service providers may process information according to their own terms and privacy policies.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

  • Keep shopping cart items available.

  • Remember relevant website preferences.

  • Understand website performance and usage.

  • Improve the shopping experience.

  • Support advertising and marketing activities where applicable.

You may be able to manage cookies through your browser settings or available website privacy controls. Disabling certain cookies may affect some website features.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfil orders, provide services, maintain appropriate business records, resolve disputes, and comply with applicable legal requirements.

We take reasonable measures designed to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no online system or electronic storage method can be guaranteed to be completely secure.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where legally permitted.

  • Withdraw consent where processing is based on consent.

  • Raise concerns or submit a privacy-related complaint.

To exercise an applicable right, please contact us using the details provided below. We may need to verify your identity before processing a request.

We will handle requests in accordance with applicable legal requirements and any record-retention obligations.

8. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies.

We encourage you to review their privacy policies before sharing personal information with them.

9. Children's Privacy

ShoeCave.com is intended for general shoppers and is not specifically directed at children.

Where applicable law requires parental consent or imposes additional protections for children's personal information, we will follow those requirements.

10. Marketing Communications

We may send promotional emails or messages where permitted by applicable law.

You can unsubscribe from marketing emails using the unsubscribe link provided or contact us to request that promotional communications stop. Essential messages about existing orders or customer service may still be sent where necessary.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal requirements.

The updated version will be published on this page with a revised "Last Updated" date, where appropriate.

12. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

Business Name: ShoeCave

Website: https://shoecave.com

Business Address: Tappachabutra, Asif Nagar, Hyderabad, Telangana – 500006, India

Email: wearandcareemporium@gmail.com

Phone/WhatsApp: 9111444886

We will make reasonable efforts to respond to privacy enquiries in accordance with applicable law.

ShoeCave — Every Shoe Has Its Place.