Last Updated: 02 October 2024

At ShoeCave, we aim to provide quality shoe storage products and a reliable shopping experience. Please read our Return, Refund and Exchange Policy carefully before placing an order.

1. Returns and Refunds

We do not accept returns for change of mind, incorrect customer selection, or personal preference when the product has been supplied as ordered and is free from defects, subject to applicable consumer protection laws.

However, if there is a problem from our side, such as receiving a damaged, defective, incorrect, or materially misdescribed product, please contact us within 3 days of delivery.

We will review the issue and arrange an appropriate resolution, including a refund where applicable.

2. Issues Reported Within 3 Days

If you receive a damaged, defective, incorrect, or materially misdescribed product, please contact us within 3 days of receiving your order.

To help us resolve the issue, please provide:

• Your order number.

• A brief description of the problem.

• Photographs or videos showing the issue, where available.

Our team will review your request and explain the next steps.

3. Customer-Related Issues

Please check the product description, dimensions, colour, and specifications carefully before placing an order.

Returns will generally not be accepted for reasons such as:

• A change of mind after ordering.

• Selecting the wrong size or colour when the product delivered matches the order.

• Personal preference when the product is as described and free from defects.

• Damage caused by improper installation, misuse, or mishandling after delivery.

These conditions do not exclude any return, refund, replacement, or other remedy required by applicable law.

4. Refund Process

If our review confirms an eligible issue attributable to ShoeCave, we will arrange an appropriate resolution in accordance with applicable law.

For approved refunds, the refund will generally be issued through the original payment method where possible. For Cash on Delivery orders, we may request appropriate payment details to process the refund.

The time taken for the amount to appear in your account may depend on your bank or payment provider.

5. Exchange Policy

Exchanges for damaged, defective, incorrect, or materially misdescribed products will be handled according to the circumstances and applicable law.

If an exchange is not possible, we will discuss an appropriate alternative, including a refund where applicable.

6. Contact Us

If there is any issue with your order, please contact us within 3 days of delivery.

Business Name: ShoeCave

Website: https://shoecave.com

Business Address: Tappachabutra, Asif Nagar, Hyderabad, Telangana – 500006, India

Email: wearandcareemporium@gmail.com

Phone/WhatsApp: 9111444886

Please include your order number when contacting us so we can assist you efficiently.

ShoeCave — Every Shoe Has Its Place.