Terms and Conditions

Terms and Conditions

Welcome to ShoeCave

Welcome to ShoeCave.com. These Terms and Conditions govern your access to and use of our website, products, and services.

By accessing our website or placing an order, you agree to these Terms and Conditions, subject to applicable law. Please read them carefully before making a purchase.

1. General Information

ShoeCave is an online store specializing in shoe racks and space-saving shoe storage solutions.

Throughout these Terms and Conditions, the words "we," "us," and "our" refer to ShoeCave, and "you" or "customer" refers to anyone visiting or purchasing from our website.

We reserve the right to update these Terms and Conditions when necessary. Any changes will be published on this page and will apply as permitted by law.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, dimensions, colours, and other relevant details.

Please note:

  • Product colours may appear slightly different depending on screen settings and lighting.

  • Customers should carefully check product dimensions, colours, sizes, and specifications before placing an order.

  • Product availability may change without prior notice.

  • Minor variations in product appearance may occur where disclosed and permitted by applicable law.

If you have questions about a product, please contact our customer support team before ordering.

3. Pricing and Payments

  • All prices displayed on ShoeCave.com are in Indian Rupees (INR), unless otherwise stated.

  • Applicable taxes and delivery charges will be displayed as required during checkout.

  • We reserve the right to correct genuine pricing errors, subject to applicable consumer protection laws.

  • Payments must be completed through the payment methods available at checkout.

  • Cash on Delivery (COD), if offered, is available only for eligible orders and delivery locations.

We do not request customers to share confidential banking passwords, UPI PINs, or OTPs.

4. Order Confirmation

Once you place an order on ShoeCave.com, you will receive an order confirmation through the available communication channel. Your order will be considered confirmed once you receive the confirmation from us.

We will make every effort to process and deliver your confirmed order as promised. If any unexpected issue affects your order, our team will contact you to discuss the next steps.

5. Shipping and Delivery

ShoeCave offers delivery across Hyderabad and selected locations throughout Telangana.

Delivery availability depends on your PIN code and serviceability. Estimated delivery timelines and applicable shipping charges, if any, will be communicated during checkout or before order confirmation.

We aim to deliver your order within the estimated timeframe. However, delays may occasionally occur due to logistics issues, weather conditions, or other circumstances beyond our reasonable control.

For delivery-related questions, please contact our customer support team.

6. Product Installation and Assembly

Certain shoe racks may require installation or assembly.

  • Installation requirements will depend on the product purchased.

  • Customers should review the product description to understand whether assembly is required.

  • Installation services, if available, will be provided according to the conditions communicated at the time of purchase.

  • Customers should follow the supplied installation and safety instructions.

Please contact us if you need clarification about installation before ordering.

7. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are subject to our published Return and Exchange Policy and applicable Indian consumer protection laws.

Eligibility may depend on the product's condition, the reason for the request, and the applicable return period.

If you receive a damaged, defective, incorrect, or materially misdescribed product, please contact our customer support team with your order details and relevant photographs, where available.

Nothing in these Terms limits your statutory consumer rights.

8. Order Cancellation

Customers may request order cancellation by contacting our support team.

Cancellation requests are subject to the order's processing and dispatch status and applicable law.

If an eligible prepaid order is cancelled, refunds will be processed through the applicable payment method or another agreed method.

9. Customer Responsibilities

By using ShoeCave.com, you agree to:

  • Provide accurate and complete information when placing orders.

  • Use the website only for lawful purposes.

  • Avoid fraudulent orders, false information, or misuse of our services.

  • Follow product installation, maintenance, and safety instructions.

  • Contact our support team regarding order-related concerns.

10. Intellectual Property

The ShoeCave brand name, logos, original website content, product photographs, graphics, and other materials owned by ShoeCave are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or commercially use our protected materials without permission, except where permitted by law.

11. Limitation of Liability

To the extent permitted by applicable law, ShoeCave is not responsible for losses resulting from website interruptions, events outside our reasonable control, or improper product use.

Nothing in these Terms excludes or restricts liability or remedies that cannot legally be excluded or restricted under Indian law.

12. Privacy and Data Protection

We respect customer privacy and handle personal information according to our Privacy Policy and applicable data protection laws.

Customer information may be used to process orders, arrange deliveries, provide support, and operate our services as described in that policy.

Please review our Privacy Policy for further information.

13. Changes to Terms and Conditions

We may revise these Terms and Conditions to reflect changes in our business operations, services, or applicable legal requirements.

Updated terms will be published on this page. Changes will not retrospectively remove rights customers already have under applicable law.

14. Governing Law

These Terms and Conditions are governed by the applicable laws of India.

Any disputes will be handled in accordance with applicable Indian law, including the rights of consumers to approach the appropriate consumer dispute redressal authorities.

15. Contact Information

For any questions regarding our Terms and Conditions, products, orders, shipping, or other services, please contact us using the details below.

Business Name: ShoeCave

Website: https://shoecave.com

Business Address: Tappachabutra, Asif Nagar, Hyderabad, Telangana – 500006, India

Email: wearandcareemporium@gmail.com

Phone/WhatsApp: 9111444886

Last Updated: 02 October 2024

We will do our best to assist you with your queries and provide the necessary support regarding your orders and shopping experience.

ShoeCave — Every Shoe Has Its Place.